These Terms and Conditions (the "Terms") form a binding agreement between you — whether acting for yourself or for a business — and TS Buildings, LLC, doing business as Dozen Reviews ("Dozen Reviews," "Company," "we," "us," or "our"), a limited liability company organized in Illinois with its principal address at 1551 Algonquin Road #1002, Rolling Meadows, IL 60008.
These Terms govern your access to and use of the website at https://dozenreviews.com (the "Site") and any related products, features, and services that link to these Terms (together, the "Services").
Dozen Reviews is a review-generation platform that helps businesses ask their own customers for reviews and keep an eye on the feedback that comes back. The Services include sending review invitations and reminders by text and email on a business's behalf, connecting to platforms such as Google Business Profile and social or CRM accounts to automate that outreach, and providing tools to manage the process.
You can reach us at [email protected], by phone at [YOUR SUPPORT PHONE NUMBER], or by mail at the address above.
By accessing or using the Services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you may not use the Services and must stop immediately.
We may update these Terms at any time at our discretion. When we do, we will change the "Last Updated" date, and your continued use after that date means you accept the revised Terms. It is your responsibility to check back periodically. The Services are intended for users who are at least 18 years old; anyone younger may not register or use them. We suggest keeping a copy of these Terms for your records.
Table of Contents
The Services
Eligibility and Accounts
Your Responsibilities as an Account Holder
Messaging Content and Automation
Acceptable Use
Purchases and Payment
Subscriptions, Renewal, and Cancellation
Refunds
Intellectual Property
Your Submissions and Contributions
Marketing and Publicity
Third-Party Platforms and Integrations
Third-Party Websites and Content
Data Use and Storage
Service Limitations and No Guarantees
Privacy
Term, Termination, and Suspension
Disclaimer of Warranties
Limitation of Liability
Indemnification
Modifications and Interruptions
Governing Law
Dispute Resolution
Electronic Communications and Signatures
SMS Text Messaging
Corrections
No Third-Party Beneficiaries
Referral Program
Definitions
Miscellaneous
Contact Us
1. The Services
The Services are not offered to anyone in a jurisdiction where providing them would be unlawful or would require us to register there. If you access the Services from such a location, you do so on your own initiative and are responsible for complying with local law.
Our role is limited to facilitating review-request communications and giving you tools to manage them. We are not a reputation-repair, review-removal, or content-moderation service, and we do not promise that any review obtained will be positive or that negative reviews can be taken down.
2. Eligibility and Accounts
To use most features you must register for an account. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for keeping your password confidential and for everything that happens under your account. We may refuse, reclaim, or change a username that we consider inappropriate or objectionable, and we may suspend or close accounts that contain false or outdated information.
3. Your Responsibilities as an Account Holder
Because the Services send messages to your customers on your behalf, the following obligations are essential.
Consent. You must have valid permission from each End Customer before we send them any text or email. Before uploading or otherwise providing an End Customer's contact details, you must already hold every consent required by law to contact that person through the chosen channel — including, for U.S. text messages, the opt-in requirements of the Telephone Consumer Protection Act (TCPA), and, for email, the requirements of the CAN-SPAM Act. Only contact people who have agreed to hear from you. If someone withdraws consent or opts out, you must update your settings or tell us so we stop contacting them.
Privacy law compliance. You are responsible for following the data-protection and privacy laws that apply to you and your End Customers, which may include the GDPR, the CCPA, Canada's anti-spam law (CASL), and other federal, state, or international rules. As the business that collected the data, you must provide any required privacy notices to your End Customers and obtain any consents needed before sharing their information with us. If you operate in new regions, you must meet the local consent and opt-out requirements there.
Accurate and lawful data. You are responsible for the accuracy, quality, and legality of the contact information and other data you give us. Provide only data that was gathered lawfully and is current. Do not send invitations to anyone on a do-not-contact list or to anyone who has not consented, and do not use the Services for fraudulent, deceptive, or non-review marketing without proper consent.
Integrations. If you connect third-party accounts or systems — such as a Google Business Profile, a social page, or a CRM — you are responsible for keeping those connections valid, including credentials, API keys, and tokens. We are not responsible for missed messages or downtime caused by a connection that you allowed to break or expire.
General compliance. You must ensure that your use of the Services, including the content and timing of messages, complies with all applicable laws. We provide tools and default templates, but you are responsible for how you use them, and we strongly encourage you to consult your own legal counsel about the rules that apply to your industry and location. You are solely responsible for the legal consequences of misusing the Services or failing to comply with the law.
4. Messaging Content and Automation
Authorization. By using the Services, you authorize Dozen Reviews to send SMS messages, emails, and other electronic communications to your End Customers on your behalf. These messages are presented as coming from your business, using the sender details you provide, and typically invite the recipient to leave a review along with a link or instructions.
Default templates and cadence. Unless you customize them, we may use our pre-built message templates and a standard follow-up schedule (for example, an initial request followed by a reminder after a set interval). By leaving these defaults in place, you approve their use on your behalf.
Your customization and control. You can edit the message text, add your branding, change how many reminders go out, adjust timing, and choose channels (for instance, email only). If you customize, we send messages according to your settings, and you are fully responsible for any content or schedule you create, including its legality and suitability for your audience.
Content responsibility. We act as a neutral transmitter of your messages and do not independently verify or censor their content beyond basic checks. You are responsible for everything sent through your account, whether default or customized, including any claim that a message was misleading, unsolicited, or in violation of someone's rights or the law.
Frequency. You control how often your End Customers are contacted. If a recipient finds the frequency excessive, or if it breaches a communications law, that is your responsibility to manage through your settings.
Opt-outs. Our platform makes reasonable efforts to honor standard opt-outs — for example, flagging a number that replies "STOP" or processing an email unsubscribe. Ultimate responsibility for honoring opt-outs is yours, including making sure opted-out contacts are not re-uploaded or reached another way.
No outcome guarantees. We do not guarantee that any End Customer will receive, read, or act on a message. We are not liable for the outcomes of sending requests — including a negative reaction or a poor review prompted by an invitation — because that risk is inherent in asking for feedback.
5. Acceptable Use
You agree not to:
scrape, harvest, or systematically extract data or content from the Services without our written permission;
deceive or defraud us or other users, or try to obtain another user's account information;
interfere with or circumvent security features or usage limits;
disparage or harm us or the Services, or use information from the Services to harass or harm anyone;
misuse our support resources or file false abuse reports;
use the Services in violation of any law or regulation;
frame or link to the Services without authorization;
upload viruses, malware, or other harmful code, or otherwise disrupt the Services or connected networks;
use bots, scripts, scrapers, or other automated tools to access or interact with the Services, except standard search-engine or browser activity;
remove proprietary notices, or impersonate another person or user;
reverse engineer, decompile, or copy the software behind the Services except as the law allows;
collect users' contact details for unsolicited messaging, or create accounts by automated means or under false pretenses;
use the Services to compete with us or for any unauthorized commercial purpose; or
sell or transfer your account.
We may monitor for violations, take appropriate legal action, restrict or remove content, and otherwise manage the Services to protect our rights and keep them running properly.
6. Purchases and Payment
We accept major credit and debit cards, processed securely through Stripe. You agree to provide current, complete, and accurate billing information and to keep it up to date so we can complete your transactions and reach you when needed. All payments are in U.S. dollars, and applicable taxes may be added. You authorize us to charge your selected payment method for the amounts due. We may correct pricing errors even after a charge, and we may refuse or limit any order at our discretion.
7. Subscriptions, Renewal, and Cancellation
Recurring billing. Subscriptions continue and renew automatically until canceled. You authorize us to charge your payment method on a recurring basis without seeking approval for each charge, until you cancel. The length of your billing cycle depends on the plan you choose.
Cancellation. You can cancel at any time from within your account. For security, cancellations must come from the verified account owner or an authorized administrator, and we may ask for reasonable verification before processing a request made through support. Unless stated otherwise, cancellation takes effect at the end of the current paid billing period. If you have questions or concerns, email [email protected].
Fee changes. We may change subscription fees from time to time and will communicate any changes as required by law.
8. Refunds
Except where the law requires otherwise, fees are non-refundable, and canceling only stops future renewals rather than refunding the current period. If we terminate your account for cause (for example, a breach of these Terms), you are not entitled to a refund for any unused portion of your subscription. If we choose to discontinue the Services for our own convenience, we will provide at least 30 days' notice and refund any prepaid fees covering the period after the effective date, which will be your sole remedy in that situation.
9. Intellectual Property
We own or license all intellectual property in the Services, including the software, source code, databases, designs, text, graphics, and other content (the "Content"), along with our trademarks, logos, and service marks (the "Marks"). The Content and Marks are protected by law and are provided "AS IS" for your internal business use only.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access the Services and to view or print portions of the Content you properly access, solely for your internal business purposes. Except as expressly permitted, you may not copy, reproduce, republish, distribute, sell, license, or otherwise exploit any part of the Services, Content, or Marks without our prior written consent. Requests for other uses can be sent to [email protected]. We reserve all rights not expressly granted, and any breach of this section ends your license immediately.
10. Your Submissions and Contributions
Submissions. If you send us ideas, feedback, suggestions, or other information about the Services ("Submissions"), you assign all intellectual property rights in them to us, and we may use them for any lawful purpose without compensation or acknowledgment.
Contributions. If the Services let you post or upload content ("Contributions"), you grant us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license to use, reproduce, distribute, display, adapt, translate, and otherwise exploit that content — including your name, business name, and logos — for any purpose, and to sublicense those rights. You represent that you own or have the rights to your Contributions, that they do not infringe anyone's rights or violate any law, and that they are not confidential. You retain ownership of your Contributions, and you are solely responsible for them. We may remove or edit Contributions at our discretion and have no obligation to monitor them.
11. Marketing and Publicity
You grant Dozen Reviews permission to use your business name, logo, trademarks, publicly available reviews and testimonials, and general performance results for marketing and promotional purposes, including case studies, advertisements, presentations, and social posts. If you would prefer we not feature your brand this way, email [email protected] and we will make commercially reasonable efforts to honor that request going forward.
12. Third-Party Platforms and Integrations
You may link third-party accounts (such as Google, social networks, or a CRM) to the Services. You represent that you are allowed to share that access with us and that doing so does not breach your agreements with those providers. Once connected, we may access, store, and use the content and contact information available through those accounts solely to provide the Services — for example, pulling customer details to trigger review invitations. Your relationship with each third-party provider is governed solely by your agreement with them, and we are not responsible for their content, accuracy, or availability. You can disconnect an integration at any time, and we will attempt to delete information obtained through it, aside from limited records reasonably retained. If a provider changes its policies, pricing, or availability in a way that affects the Services, that is outside our control.
13. Third-Party Websites and Content
The Services may link to outside websites and content that we do not control or review. We are not responsible for their accuracy, content, or practices, and linking to them does not imply endorsement. If you leave the Services to visit a third-party site, you do so at your own risk and should review that site's own terms and privacy policy. Any transactions you make with a third party are solely between you and that party.
14. Data Use and Storage
If applicable law (such as the GDPR) requires it, these Terms together with our Privacy Policy and any addendum serve as a data processing agreement for our processing of personal data on your behalf, and your acceptance of these Terms is treated as your acceptance of that agreement.
We store account and related data for as long as reasonably necessary to provide the Services, comply with the law, or serve legitimate business interests. When you cancel, we do not automatically delete your account data, so that you can reactivate later and recover your history and settings. You may, however, submit a written request to permanently delete your personal and account data, and we will take reasonable steps to erase or anonymize it in line with applicable law and our retention practices.
15. Service Limitations and No Guarantees
No guaranteed results. Using the Services may increase your chances of receiving feedback, but we do not promise any particular number of reviews, any rating or content, or any improvement in your reputation or business. End Customers decide whether and how to respond. Any success stories we share are illustrative, not guarantees.
Limited scope. Our Services cover sending review requests and related communications. They do not include monitoring third-party review sites, replying to reviews for you, or other reputation-management work. Watching and responding to your own reviews is your responsibility.
No review gating. We do not pre-screen which customers receive invitations based on how positive they are likely to be, and we advise against practices that violate review-platform rules. Be prepared to receive honest feedback, positive or negative.
Availability. We aim for reliable service but do not guarantee uninterrupted or error-free operation. Maintenance, technical issues, and the performance of third-party systems (carriers, email providers, Google's APIs, and so on) can all affect the Services. Reasonable interruptions will not be treated as a breach of these Terms.
Third-party fees and changes. You are responsible for any third-party charges arising from your use of the Services, such as carrier messaging fees, and we are not responsible for limitations caused by a third-party platform changing its rules or pricing.
The Services are provided "as is" and "as available," and to the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.
16. Privacy
We take data privacy seriously. Please review our Privacy Policy at https://dozenreviews.com/privacy-policy, which is incorporated into these Terms. By using the Services, you agree to it. The Services are hosted in the United States; if you access them from elsewhere, you consent to transferring and processing your data in the United States.
17. Term, Termination, and Suspension
By you. You may stop using the Services or cancel your subscription at any time, as described in Section 7. Unless stated otherwise, termination takes effect at the end of the current paid period, and you are responsible for exporting any data you want to keep.
By us. We may suspend or terminate your access, in whole or in part, if you breach a material term (including non-payment) and do not cure it within a reasonable time where a cure is possible; if you use the Services unlawfully or in a way that infringes others' rights (such as messaging without consent); if your use poses a security risk or could create liability; if you abuse the platform; or if required by law. We will usually give notice and a reason, but in urgent cases — such as clearly illegal activity or a security threat — we may act immediately.
Effect. When the Services end, your right to use them stops and we cease sending communications on your behalf. We may delete or disable access to your data after a reasonable period, subject to backups and legal retention needs, so export what you need promptly. Termination for cause does not entitle you to a refund. A suspended account may be eligible for reactivation once the issue is resolved, possibly subject to a reactivation fee and updated Terms. Provisions that should survive termination — such as indemnification, liability limits, governing law, and accrued payment obligations — continue afterward.
18. Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND YOUR USE OF THEM IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES OR ANY LINKED CONTENT, AND WE ARE NOT RESPONSIBLE FOR ANY ERRORS, PERSONAL INJURY OR PROPERTY DAMAGE, UNAUTHORIZED ACCESS TO YOUR DATA, INTERRUPTIONS, VIRUSES, OR LOSSES ARISING FROM CONTENT MADE AVAILABLE THROUGH THE SERVICES. YOU SHOULD USE YOUR OWN JUDGMENT AND CAUTION.
19. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR DIRECTORS, EMPLOYEES, OR AGENTS WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL OR REPUTATION, COST OF SUBSTITUTE SERVICES, DAMAGES ARISING FROM THIRD-PARTY OR END-CUSTOMER CONDUCT, OR REGULATORY FINES — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE THEORY OF LIABILITY.
IN ANY EVENT, OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE ONE (1) MONTH BEFORE THE CLAIM AROSE OR $500.00 USD. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you, and you may have additional rights.
In any dispute arising from these Terms or the Services, the prevailing party is entitled to recover its reasonable attorneys' fees, expert fees, and costs. This is intended to discourage frivolous claims and to protect both parties.
20. Indemnification
You agree to defend, indemnify, and hold harmless Dozen Reviews and its affiliates, officers, agents, partners, and employees from any loss, liability, claim, or demand, including reasonable attorneys' fees, arising out of: your Contributions; your use of the Services; your breach of these Terms or of your representations and warranties; your violation of any third party's rights; or any harmful act toward another user.
You specifically represent that you will provide us only with the contact information of individuals who have given prior explicit consent to receive communications through the Services, and that you are solely responsible for confirming that consent and that it has not been withdrawn. Your indemnification obligations expressly extend to claims arising from: providing contact data without the necessary consent; sharing or importing data of individuals who have not consented; sending messages to anyone who has opted out; and any allegation that communications you sent (or directed) violate applicable law, including the TCPA, the CAN-SPAM Act, or similar rules. This applies regardless of the legal theory alleged, extends to acts of your own customers or staff, and survives termination of these Terms.
We may, at your expense, assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate. We will make reasonable efforts to notify you of any such claim.
21. Modifications and Interruptions
We may change, modify, or remove parts of the Services at any time and at our discretion, without notice, and we have no obligation to update any information. We are not liable for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee the Services will always be available and are not liable for any loss or inconvenience caused by downtime or discontinuance.
22. Governing Law
These Terms and your use of the Services are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules.
23. Dispute Resolution
Binding arbitration. Any dispute arising out of or relating to these Terms, the Services, or the relationship between you and Dozen Reviews will be resolved by final and binding arbitration rather than in court, administered by JAMS under its applicable rules, or, if JAMS is unavailable, by the American Arbitration Association under its Commercial Arbitration Rules. There will be one arbitrator, and the seat of arbitration will be Cook County, Illinois. Each party bears its own fees unless the arbitrator awards them to the prevailing party. The arbitrator may grant any relief a court could, except punitive or exemplary damages, and the award may be enforced in any court of competent jurisdiction.
Exceptions. Disputes under $1,000 may be brought in small claims court if either party chooses, and we may seek injunctive relief in court to protect our intellectual property or prevent misuse of the Services. BY USING THE SERVICES, YOU WAIVE YOUR RIGHT TO SUE IN COURT AND TO A JURY TRIAL, EXCEPT AS STATED HERE.
Class action waiver. ANY PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS, NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. You waive any right to participate in a class or representative action or to consolidate claims with others. If this waiver is found unenforceable, the entire arbitration provision becomes unenforceable and disputes will be handled under the governing-law and venue provisions above.
24. Electronic Communications and Signatures
Visiting the Services, emailing us, and completing online forms count as electronic communications. You consent to receive communications electronically and agree that electronic agreements, notices, and records satisfy any legal requirement that they be in writing. YOU CONSENT TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, AND RECORDS, and you waive any rights requiring a non-electronic signature or record, to the extent the law allows.
25. SMS Text Messaging
Opting out. To stop receiving texts from us, reply STOP to any message; you may receive a confirmation.
Rates. Message and data rates may apply depending on your carrier and plan.
Help. For questions about our SMS communications, email [email protected] or call [YOUR SUPPORT PHONE NUMBER].
26. Corrections
The Services may occasionally contain typographical errors or inaccuracies, including in descriptions, pricing, and availability. We may correct these and update information at any time without prior notice.
27. No Third-Party Beneficiaries
These Terms are solely between you (the account holder) and Dozen Reviews. No third party — including any End Customer, employee, contractor, or affiliate — has any rights or remedies under them. End Customers cannot enforce these Terms or bring claims against us or you under them, including for receiving communications. Any dispute with an End Customer is solely between you and that person.
28. Referral Program
We may offer referral rewards or promotions from time to time. Unless we state otherwise in writing, rewards are issued only when both the referring and referred businesses are active, paying subscribers in good standing at the time the reward is granted. Rewards are not available for trial, inactive, paused, or past-due accounts. Self-referrals are not allowed, and businesses under common ownership, brand, or corporate group are not eligible to refer one another. We may deny, revoke, or reverse a reward we consider fraudulent or abusive, and we may modify, suspend, or end the program at any time without notice.
29. Definitions
Dozen Reviews / Company / we / us: TS Buildings, LLC, doing business as Dozen Reviews, the provider of the Services.
Account holder / Client / you: the business or individual that uses the Services to request reviews from its own customers.
End Customer: a customer of the account holder whose contact information is provided to us so that review requests can be sent on the account holder's behalf.
Services: the review-request and related features we provide, including automated sending of communications to End Customers, integrations with third-party platforms, and the software and websites through which the Services are delivered.
Google Business Profile: Google's service for managing business listings and reviews (formerly Google My Business).
Default messaging preferences: the standard or account-holder-selected templates and timing rules used to send review requests unless customized.
CRM: a third-party customer-relationship-management system that may be integrated with the Services.
Applicable laws: all laws and regulations that apply to the parties and the handling of End Customer data and communications, including the GDPR, CCPA, CASL, CAN-SPAM Act, and TCPA, among others.
30. Miscellaneous
These Terms, together with any policies we post and any order or service documents, are the entire agreement between you and us regarding the Services, superseding prior understandings. Our failure to enforce a provision is not a waiver of it. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remain in effect. You may not assign your rights without our written consent, while we may assign ours freely, including in a merger or sale of assets. The parties are independent contractors, and nothing creates a partnership, joint venture, or agency relationship. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure), such as natural disasters, government action, outages, or labor disputes, though this does not excuse your obligation to pay for Services already provided. Notices to you may be sent to the contact details on your account; notices to us should go to our business address or a designated email. Section headings are for convenience only and do not affect interpretation, and "including" means "including without limitation." These Terms will not be construed against us merely because we drafted them.
31. Contact Us
For questions about these Terms or the Services, contact:
TS Buildings, LLC (d/b/a Dozen Reviews) 1551 Algonquin Road #1002 Rolling Meadows, IL 60008 United States
